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Pissed Consumer Interviews ?

I ordered one of their top of the line treadmills, around $2,500. The treadmill arrived with a broken part, the company was a hassle to get in touch with someone that could help me. I finally spoke with Alyssa Thompson, a supervisor with the Pro-Form company. She sent out the part and as a courtesy sent a person to put it together. The technician said it came with the wrong screws, luckily he had the right ones & then after taking apart & putting back together the machine apologized because it still didn't fit properly. Currently trying to return the treadmill and getting nowhere. My advice is to stay far far away from this company and Pro-Form treadmills. The machine came broken, a brand new $2500 machine!
Purchased a Pro Form elliptical and after 2 months of using the product (not even everyday keep in mind) the track where the wheel glides started to crack and get a hole. When we reached out to the company we purchased through we were told to contact Pro Form directly....
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#1274587
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Never buy any exercise equipment from Proform I paid $1500 for what was described as a top of the line treadmill Impaid for white glove service This turned out to be a nightmare when two non English speaking delivery men arrived at my house at 6pm I knew I should have...
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1.0
#1246238
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Get ready for problems. Had my pro-form 2000 for only one month of use and already incline went up to number 15 on its own and then I had to press zero to get it back down and it never work the incline again treadmill motor is still running fine and speak but no...
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3.0
I liked
  • In the beginning worked well
#1230202
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I was so excited for my new spin bike - - should have read the customer service complaints about ProForm first. Paid over 1700 for bike, extended warranty and "white glove" set up. They set it up wrong - -did not know what they were doing. Literally took 3 hours to...
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#1226978
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Proform - Terrible

Never worked. Belt would not turn. Waited 4 weeks for different replacement parts to arrive . Still won't run. Very disappointed. Customer service was good. Helpful but couldn't pinpoint the problem . I wish someone could come to my home and repair it. Very difficult to return to store but will have to. Purchased at academy sports. On Feb 20 2018.
1.7
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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#1216982
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Proform - Worst Customer Support Service

Bought a ProForm through Amazon. They were great. Called ProForm Support. Worst ever. The even hung up the phone on me. Not sure why ProForm...still keeps folks like that on their payroll. ProForm - needs to send it's staff over to Amazon...for training. Great product, but lousy Customer Service Support staff.
#1202146
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I purchased a Proform 600 C treadmill and applied for financing thinking that it would be a quick way to order it. It was shipped and arrived within 30 miles of my home but the shipping company told me that they couldn't deliver it for 3 more weeks. It would have been...
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1.2
I didn't like
  • Very poor customer service
  • Worst customer service
#1198303
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Waited 3 weeks to get my equipment......kept checking the tracking and no updates. Found out the last time it was in St. Louis and they guy said well at least it is close.....Not close enough..only 2 states away. Finally get a call to have it delivered this past...
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Anonymous
Anonymous

I just had something similar! Mine was 3 weeks past due date with no updated shipping took me 5 phone calls over 6 hours on hold mostly to be told that from Georgia to Green B...

1.0
I didn't like
  • Worst customer service
  • Service
  • Defective equipment
#1178653
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On hold forever. Live chat is a joke - no chat is more like it. I've tried multiple times and have yet to reach a human. I'm returning the equipment an suggest you do the same. I've never been more disappointed. The product arrived without the manual or hardware parts....
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#1169736
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Ordered a treadmill on November 13 and did the financing. Got an email a few days later saying it had shipped and would be here in three weeks. Then I got a letter asking if I wanted to get the whit glove service for $150 for them to set up the treadmill, remove the...
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1.3
#1165699
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