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Pissed Consumer Interviews ?

I ordered one of their top of the line treadmills, around $2,500. The treadmill arrived with a broken part, the company was a hassle to get in touch with someone that could help me. I finally spoke with Alyssa Thompson, a supervisor with the Pro-Form company. She sent out the part and as a courtesy sent a person to put it together. The technician said it came with the wrong screws, luckily he had the right ones & then after taking apart & putting back together the machine apologized because it still didn't fit properly. Currently trying to return the treadmill and getting nowhere. My advice is to stay far far away from this company and Pro-Form treadmills. The machine came broken, a brand new $2500 machine!
Most Helpful Featured
ProForm - Worst Experience I Still can not use my New Machine
I was excited to purchase this treadmill. It had everything I needed. After having a health scare, this machine was going to be the equipment to rehab and build my strength. Well, this has proven to be a nightmare. The machine had broken parts, the quality is very poor...
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1.9
I liked
  • After disputing and pushing i finally got the part replaced
I didn't like
  • Service
  • Worst customer service
  • Very poor customer service
#1511005
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ProForm - Better than a fat chick

This treadmill is better than a fat *** Why? It doesn't eat all your food and warp your mattress. jeff hendrickson approves this message.
#1503260
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ProForm - Poor Product & Horrible Customer Service

The second time in a year that this ProForm 5000 has failed. Already replaced mother board and controller. If you call for service plan on being on hold for up to an hour and they won’t do anything unless you are at the machine to troubleshoot. How do you troubleshoot a treadmill that has failed...again?! DO NOT BUY!
1.0
Details
Customer service
Equipment Quality
Product or Service Quality
Staff
Value for money
Warranty
#1464949
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ProForm - Treadmill damaged by their installer and I can't get them to pick it up.
ProForm - Treadmill damaged by their installer and I can't get them to pick it up.
ProForm - Treadmill damaged by their installer and I can't get them to pick it up.
ProForm - Treadmill damaged by their installer and I can't get them to pick it up.
I ordered a Proform Smart Pro 2000 and added the option of delivery and assembly. It didn't power on. The installer broke parts on it. I found pieces of it hidden across the room in a corner behind a chair. I am still finding bolts and hardware all over my floor. Most...
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1.1
I didn't like
  • Very poor customer service
  • No communication
  • Returns department
#1457838
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ProForm - Ordered treadmill, received product tracking NEVER received the product OR refund
I placed an order for a proform treadmill on November 25, 2018. I received an order confirmation and payment was deducted from my paypal account immediately. About a week later, I received confirmation that my order had been delivered locally and that someone would be...
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2.2
#1453365
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ProForm - Redquires membership to use your own equipment

bought pro form treadmill through sears. paid for set up, but the treadmill would not turn on until you register it, on-line/apply for the ifit membership. that requires a credit card. then all you can do is watch a video on your own ipad. so blue tooth is limited to this *** membership. worse, when you try to reach pro form, you never can. I have this thing set to be returned. Sad because I think the equipment is OK, but if there is a failure, I know this company will not be there!
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Staff
Value for money
Website
I didn't like
  • Non existant help at customer service
#1452276
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I bought a bike from them two years ago. It was a huge headache and a horrible customer service experience but I pushed through. I liked the bike and that it had incline/decline and since I work in another city during the week, I wanted to order another for that...
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Anonymous
Anonymous

If you call that "nightmares" you're either very young or terribly protected living in a bubble. A "nightmare" was the slow death from cancer of my friend's 8 year old son. I ...

1.0
#1449910
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ProForm - Does not honor warranty

DO NOT BUY PROFORM. THEY WILL NOT HONOR WARRANTY AND HAVE A TERRIBLE CUSTOMER SERVICE. YOU HAVE NOW BEEN WARNED!
#1435985
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Purchased a Pro Form elliptical and after 2 months of using the product (not even everyday keep in mind) the track where the wheel glides started to crack and get a hole. When we reached out to the company we purchased through we were told to contact Pro Form directly....
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#1274587
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Never buy any exercise equipment from Proform I paid $1500 for what was described as a top of the line treadmill Impaid for white glove service This turned out to be a nightmare when two non English speaking delivery men arrived at my house at 6pm I knew I should have...
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1.0
#1246238
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Get ready for problems. Had my pro-form 2000 for only one month of use and already incline went up to number 15 on its own and then I had to press zero to get it back down and it never work the incline again treadmill motor is still running fine and speak but no...
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3.0
I liked
  • In the beginning worked well
#1230202
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