Latest review first
Pissed Consumer Interviews ?
I ordered one of their top of the line treadmills, around $2,500. The treadmill arrived with a broken part, the company was a hassle to get in touch with someone that could help me. I finally spoke with Alyssa Thompson, a supervisor with the Pro-Form company. She sent out the part and as a courtesy sent a person to put it together. The technician said it came with the wrong screws, luckily he had the right ones & then after taking apart & putting back together the machine apologized because it still didn't fit properly. Currently trying to return the treadmill and getting nowhere. My advice is to stay far far away from this company and Pro-Form treadmills. The machine came broken, a brand new $2500 machine!
I bought a bike from them two years ago. It was a huge headache and a horrible customer service experience but I pushed through. I liked the bike and that it had incline/decline and since I work in another city during the week, I wanted to order another for that...Read more
Proform - Does not honor warranty
DO NOT BUY PROFORM. THEY WILL NOT HONOR WARRANTY AND HAVE A TERRIBLE CUSTOMER SERVICE. YOU HAVE NOW BEEN WARNED!
Purchased a Pro Form elliptical and after 2 months of using the product (not even everyday keep in mind) the track where the wheel glides started to crack and get a hole. When we reached out to the company we purchased through we were told to contact Pro Form directly....Read more
Never buy any exercise equipment from Proform I paid $1500 for what was described as a top of the line treadmill Impaid for white glove service This turned out to be a nightmare when two non English speaking delivery men arrived at my house at 6pm I knew I should have...Read more
Get ready for problems. Had my pro-form 2000 for only one month of use and already incline went up to number 15 on its own and then I had to press zero to get it back down and it never work the incline again treadmill motor is still running fine and speak but no...Read more
I was so excited for my new spin bike - - should have read the customer service complaints about ProForm first. Paid over 1700 for bike, extended warranty and "white glove" set up. They set it up wrong - -did not know what they were doing. Literally took 3 hours to...Read more
Proform - Terrible
Never worked. Belt would not turn. Waited 4 weeks for different replacement parts to arrive . Still won't run. Very disappointed. Customer service was good. Helpful but couldn't pinpoint the problem . I wish someone could come to my home and repair it. Very difficult to return to store but will have to. Purchased at academy sports. On Feb 20 2018.
Proform - Worst Customer Support Service
Bought a ProForm through Amazon. They were great. Called ProForm Support. Worst ever. The even hung up the phone on me. Not sure why ProForm...still keeps folks like that on their payroll. ProForm - needs to send it's staff over to Amazon...for training. Great product, but lousy Customer Service Support staff.
I purchased a Proform 600 C treadmill and applied for financing thinking that it would be a quick way to order it. It was shipped and arrived within 30 miles of my home but the shipping company told me that they couldn't deliver it for 3 more weeks. It would have been...Read more
I didn't like
- Very poor customer service
- Worst customer service
Waited 3 weeks to get my equipment......kept checking the tracking and no updates. Found out the last time it was in St. Louis and they guy said well at least it is close.....Not close enough..only 2 states away. Finally get a call to have it delivered this past...Read more
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