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Waited 3 weeks to get my equipment......kept checking the tracking and no updates. Found out the last time it was in St. Louis and they guy said well at least it is close.....Not close enough..only 2 states away. Finally get a call to have it delivered this past...
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Anonymous
Anonymous

I just had something similar! Mine was 3 weeks past due date with no updated shipping took me 5 phone calls over 6 hours on hold mostly to be told that from Georgia to Green B...

1.0
I didn't like
  • Worst customer service
  • Service
  • Defective equipment
#1178653
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On hold forever. Live chat is a joke - no chat is more like it. I've tried multiple times and have yet to reach a human. I'm returning the equipment an suggest you do the same. I've never been more disappointed. The product arrived without the manual or hardware parts....
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#1169736
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Ordered a treadmill on November 13 and did the financing. Got an email a few days later saying it had shipped and would be here in three weeks. Then I got a letter asking if I wanted to get the whit glove service for $150 for them to set up the treadmill, remove the...
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1.3
#1165699
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ICON HEALTH AND FITNESS PROFORM EXERCISE BIKE
ICON HEALTH AND FITNESS PROFORM EXERCISE BIKE
I purchased the ProForm ICON Upright Exercise Bike and am very disappointed. From the beginning there was a forceful knocking from the left pedal and I believe the screw pedal or crank shaft was stripped. It was only weeks old when, during use, the pedal completely...
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1.0
#1162251
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Proform - Worst customer care ever

I tried to buy a treadmill for ProForm but they miss spelled my email so I never got confirmation so I tried to call them but all they did was lie an put me on hold for hours An then hang up on me! 3 weeks of trying to cancel my order that I wasn’t even sure was there, they charged me $179.00 for shipping fees for a product I never received!
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1156130
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Proform - Worst experience of my life

Worst company to deal with! Lied to me an then charged me $179.00 for a treadmill I cancelled even tho it never even shipped! Hate this company
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1156125
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I purchased a ProForm Pro 2000 treadmill in May 2017, and within 3 weeks the display started to go out. They sent me a new one, and before it even arrived, the machine started to speed up quickly and slow down all on its own. I tried to re-set it, unplug it, etc., but...
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#1080451
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Pd 136.84 on 12/19/16 date service tech came to our house. Tech agreed to fix treadmill on 1/3/17. After waiting alk day tech calked canceled, rescheduled tech canceled 2nd time. Icon wanted to reschedule for end of the month 1/30. Advised i wasn't interested anymore....
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1.0
#1071286
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I have being very disappointed of my purchase. this elliptical works pretty bad. the ROCKING is insane. we tried in different surfaces, plus adjusting the feet and still rocks a lot. I cant even work out any more because I get knee pain from it. I also noticed that the...
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1.0
I didn't like
  • Defective equipment
  • Equipment malfunction
  • Very poor customer service
#927912
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On Friday, November 27, 2015 I called Proform and spoke to one of their sales representatives named Jake to order a treadmill (Boston Marathon 4.0 Order Number: 500206781) with white glove delivery. Jake promised me that the treadmill will be delivered within 2 weeks....
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1.0
I didn't like
  • Service
  • Very poor customer service
#773229
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