ProForm Phone Numbers and Emails

Toll-Free Number:

  • (888) 742-0128
Send Message

Customer Service:

  • (800) 999-3756

Delivery:

  • (888) 308-9616

Order Tracking:

  • (800) 215-7398

Returns Department:

  • (866) 896-9777

Service:

  • (888) 533-1333

ProForm Emails:

Accounting/ Billing
Customer Service
Order Tracking, Return/ Cancelation Issues
General Info
Media
Press Inquiries
Sales/ Reservations
Technical Support
Account Support, iFit Tech Support
privacy@iconfitness.com
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact ProForm Customer Service?

Most Popular Number:

(888) 742-0128
Total calls: 266 Issues resolved: 2 Last call: Mar 4, 2024

What Is the ProForm Customer Service Phone Number?

For users interested in contacting ProForm customer service, they provide an array of phone numbers to hear out and resolve their customers' different needs. The toll-free customer service number can be contacted at 1-888-742-0128. Alternatively, you can also dial 1-800-999-3756. If you have any delivery and order tracking concerns, the best numbers are 1-888-308-9616 and 1-800-215-7398, respectively. The customer support can help you with the returns department at 1-866-896-9777. Lastly, customers can talk to the Proform tech support team at 1-888-533-1333.

What Is the ProForm Corporate Office Address?

The ProForm corporate office is at 1500 S 1000 W Logan, UT 84321, United States. You can visit this location for customer support and get the necessary solutions. From information about parts and manuals to product registration and equipment service, the Proform customer support team can assist you with any queries. You can also use this address to contact the support team by mailing essential documents.

What Are ProForm Business Hours?

You can call the ProForm customer service team to seek assistance and share your concerns. Do it during the service hours to talk to the representatives about urgent matters. For instance, it's best to contact the tech support team between 8:00 AM and 5:00 PM PT, Monday through Friday. The Proform technical support team operational hours start at 6:00 AM and end at 9:00 PM MT, Monday through Friday. On Saturday, the hours range between 9:00 AM and 5:00 PM MT. If you want to start live chat, the operational hours range between 6:00 AM and 11:00 PM MT. To contact ProForm customer support for order tracking, it's best to call the team between 6:00 AM and 6:00 PM MT, Monday through Saturday.

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Contact Information

ProForm Rating Based on 164 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Value for money
Website

Rating stats

Rating trend

Summary of ProForm Customer Service Calls

712 TOTAL
CALLS
03:36 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ProForm?

Product/ Service Question:

  • “Parts defective”
  • “Why my pro form if it doesn't connect to Bluetooth”
  • “Warranty”

Request for Information Question:

  • “Troubleshooting assistance”
  • “Pacific questions”
  • “Need to know how to change a fuse”

Staff Question:

  • “Need service”
  • “Service call repair parts not received”
  • “Box said one year fee service on the bike screen it's one month.”

Return/ Replace Question:

  • “Replacement walking belt”
  • “Return my defected bike”
  • “Return”

Activation/ Cancellation Question:

  • “Cant find my activation code”
  • “Brand New recumbent bike wont start even after iFIT activation.”
  • “Activate”

Shipping and Delivery Question:

  • “Missing item”
  • “Did not receive parts”
  • “Tracking number”

Payments and Charges Question:

  • “Bill”
  • “I was automatically charged for IFit renewal when I had already renewed the IFit subscription through 2022”
  • “Pay bill”

Account Question:

  • “Ive had my bike for 2 years and it's telling me to create an account when i turn it on”
  • “Is a subscription necessary to operate bike?”
  • “I placed an order for a bike over 7 weeks ago. My account was charged right away but I have no updates on the delivery status. My daughter placed the and was charged to my account. My name is Shirley Arcos and my daughter's name is Brianna Chiriboga.”

Cards Question:

  • “Change credit card number for payments”
  • “Proform wont go into manual mode. Error message ifit cardo has stoppedopen app again”

Other Question:

  • “Help i”
  • “Manuel got treadmill (Proshoxform)”
  • “Lost power cord for a elliptical E2.0”

About

Related Companies

Icon Health and Fitness, NordicTrack, iFIT, Weider Fitness, Weslo

Summary

Proform specializes in exercise equipment. The company was founded in 1987. Its headquarters is based in Logan, Utah, USA. Proform provides treadmills, ellipticals, exercise bikes, hybrid trainers, and Tour de France series. It also offers sport accessories including iFit Vue, iFit Vue sport pack, iFit wireless heart rate monitor, and large exercise equipment floor mat. The order status can be tracked on the company website. The company accepts returns within 30 calendar days of the purchase date. It ships their products worldwide. Proform uses the following shipping services: Demar Logistics, NonStopDelivery, MXG Group, NVC Logistics, and UPS Freight. Available payment option is PayPal.

ProForm reviews and complaints

ProForm is ranked 127 out of 950 in Sport Equipment and Accessories category

Area Served

USA

Payment Methods

MasterCardPayPalVISA

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